Shipping & Return

Shipping Cost

CarNaviPlayer.com offers Worldwide Shipping service by international couriers like FedEx UPS DHL. We ship your order in an expedited manner, allowing you to receive the order usually in 3-7 working days, and we will provide a tracking number once your order is shipped. Shipping cost is calculated based on country/area. We provide particular shipping methods, which can be found on the shopping cart when you check out.

Shipping Address

We ship worldwide! For customers who use Paypal, your shipping address must be the same as on the Paypal record. No shipping is available to FPO/APO/PO Boxes or addresses if couriers like FedEx UPS, DHL TNT EMS.

Business Days

Monday to Friday, excluding holidays.

Processing Time

Orders received between Monday and Friday are usually processed the same day or by the end of the next business day. Orders received on Saturday and Sunday are usually processed by Monday or by Tuesday's close of the business day. Once processed, we will ship your order by a designated courier in the next 24 hours. You will receive a shipment confirmation e-mail with your tracking number after approximately 2-3 business days from the time you place your order.

Customs & Duties

All prices on CarNaviPlayer.com are based on FOB terms. We are in charge of customs on our side, and buyers are in charge of customs in their own countries. Usually, couriers (DHL, FedEx, etc.) can handle customs clearance quickly.

Return Policy
Warning Do NOT return without our official RMA number!


* Return for refund within 30 days(we don't accept returns for refund after the package is delivered over 30 days). All return packages will be shipped to carnaviplayer's warehouse in China. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
* Return for replacement within 90 days (we don't accept replacement after the package is delivered over 90 days). You will be responsible for paying for your shipping costs for returning your item, and the carnaviplayer will be responsible for the shipping costs for the replacement.
* Return for repair for free within one year(we may charge a fixed rate for the restoration after the package is delivered over one year). You will be responsible for paying for the shipping costs for the double-way transportation.
* Products not in a good re-sellable condition(damaged, a scratch of installation), unless declared defective, are subject to a minimum 30% restocking charge plus any charges required to repackage the item.  

Please submit your request from this page: http://www.carnaviplayer.com/contact_us
 
Warning Do NOT return without our official RMA number!

Be aware! We refuse to accept returning shipments without our official RMA number, and you will have to bear all the consequences of this situation!