Shipping & Return

Return & Refund Policy

At CarNaviPlayer, we want you to be satisfied with your purchase. Because our products are aftermarket vehicle-specific electronics, please carefully confirm compatibility before placing your order. If you are unsure whether a product is suitable for your vehicle, please contact us before ordering.

1. Return Authorization (RMA)

Do NOT return any product without first contacting us and receiving an official RMA number and return instructions.

Returns sent without an official RMA number may be refused or returned to the sender at the customer's expense.

Please contact us with your order number and a detailed description of the issue before sending anything back.

2. Return for Refund – Within 30 Days

You may request a return for a refund within 30 days after delivery.

To qualify for a refund:

• The product must be returned to our designated return address in China.

• The product must be received by us and inspected before the refund is issued.

• The product and its accessories should be returned in their original or reasonably resalable condition.

• All included cables, harnesses, accessories, manuals and other components should be returned with the product.

A refund will not be issued without the return of the product, unless CarNaviPlayer expressly agrees to a refund without return as a special goodwill exception.

For returns that are not caused by a confirmed product defect, the customer is responsible for the return shipping cost.

The original shipping charge, return shipping cost, customs duties, import taxes and other non-refundable charges are not refundable.

Products that have been installed, scratched, physically damaged, modified, or otherwise used in a way that affects their resale condition may be subject to a minimum 30% restocking fee, plus any additional costs required to restore or repackage the product.

3. Product Defects / Quality Issues

If you believe the product has a quality or functional problem, please contact us before returning it.

We may request photos, videos, vehicle information, installation details, or other information to diagnose the issue.

If the product is confirmed to have a manufacturing defect covered by our warranty, we will provide an appropriate solution, which may include troubleshooting, replacement parts, replacement of the product, or a refund.

Please do not return a product before receiving our return instructions.

4. Replacement – Within 90 Days

If a product is confirmed to have a covered quality issue within 90 days after delivery, we may provide a replacement.

The defective product must be returned to our designated return address in China before the replacement is shipped, unless otherwise agreed by CarNaviPlayer.

The customer is responsible for the return shipping cost, and CarNaviPlayer will cover the shipping cost of sending the replacement product to the customer.

5. Warranty Repair – Within One Year

Our products are covered by a one-year warranty against manufacturing defects.

If a product requires repair during the warranty period, please contact us first for troubleshooting and return instructions.

If the issue is confirmed to be covered by the warranty, we will arrange repair or another appropriate solution.

The customer is responsible for the return shipping cost, and CarNaviPlayer will cover the shipping cost of sending the repaired product to the customer.

6. Compatibility and Installation

Our products are designed for specific vehicle models and configurations. Vehicle options, model years, factory audio systems and regional versions may affect compatibility.

Customers are responsible for providing accurate vehicle information when placing an order.

If you are unsure about compatibility, please contact us before placing your order.

We strongly recommend professional installation for customers who are not experienced with automotive electronics.

Problems caused by incorrect installation, improper wiring, modification, physical damage, or installation by an unqualified person may not be covered by the warranty.

All installation, removal, reinstallation, diagnostic and labor costs are the responsibility of the customer.

7. Items That Cannot Be Returned in Resalable Condition

For non-defective returns, the following conditions may result in a restocking fee or may affect the amount of the refund:

• Installation marks or scratches

• Physical damage

• Missing accessories, cables or components

• Modified or disassembled products

• Damage caused during installation

• Missing original packaging or packaging that cannot adequately protect the product

• Other conditions that prevent the product from being resold as new

8. Customs Duties and Taxes

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees or other charges imposed by their local authorities, unless otherwise stated at the time of purchase.

Such charges are generally non-refundable.

9. Refund Processing

Once the returned product has been received and inspected, we will determine the applicable refund amount based on the condition of the product and the reason for the return.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your payment provider to complete the refund.

10. Important Notice

Do not ship any return without an official RMA number and our return instructions.

CarNaviPlayer reserves the right to refuse unauthorized returns or returns that do not comply with the conditions of this Return Policy.

Please contact us before returning any product.